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Question: Why can't I video call on Facebook Messenger?
I have been looking for different ways to chat with my friends and family. However, I want to be able to use one platform to do this instead of having to download or pay for multiple Apps. I have tried the video call option on Facebook Messenger but can't seem to get it to work. Why can't I video call on Facebook Messenger? I know it's an option so why can't I use it? It would be the ideal place for me to talk to all of my friends and family.
In these years, many people like to make video calls on Facebook Messenger to chat with their friends and families. However, just as the user above said, this feature would fail to work sometimes. Then why Facebook Messenger video calling not working? How can you solve this problem? Juse read on! This article can give you an answer! It will show you the reasons and solutions of this issue detailedly.
Reasons for Facebook Messenger Video Calling Not Working
- How to video call with an iPhone, iPad or Mac If you have an iPhone, iPad or Mac computer, you can video call a friend using FaceTime. The app comes pre-installed on all of these devices.
- In the FaceTime app on your Mac, sign in and turn on FaceTime. Set up your iPhone and Mac for phone calls, if you haven’t done so already. In these apps on your Mac, do one of the following: FaceTime: Enter a phone number in the search field (you may need to press Return), then click the Audio button (or use the Touch Bar).You can also click Audio to see your past phone calls.
Facebook video calling: important points. Browsers & OS – Facebook video calling works in latest version of Google Chrome, Firefox, Safari and Internet Explorer web browsers. Facebook video calling is only supported for Windows and MAC systems with either of these web browser. Note: In voice or video calls between only two people, your IP address will be shared with the other person’s device to establish a peer-to-peer connection. A peer-to-peer connection uses your IP address to connect directly with the person you’re calling to help improve the audio and video quality of your call.
Why Facebook Messenger video calling not working? The reasons for this issue could be various:
- Poor network connection: You should link your phone to a stable network or you won't be able to send or receive messages or make video calls on Facebook Messenger.
- Do not allow Facebook Messenger to access camera or microphone: To video call on Facebook Messenger, you need to allow Facebook Messenger to access camera and microphone in advance so others can see and hear you.
- The Facebook Messenger version is outdated: Some bugs of the outdated Facebook Messenger version might cause the Facebook Messenger video calling not working issue also so you'd better upgrade the application regularly.
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5 Ways to Fix Facebook Messenger Video Calling Cannot Work Issue
According to the reasons above, we can figure out several methods to fix the issue. The followings are the details about these means and you can go with the steps to try to get rid of the trouble.
Before fixing the issue, you are strongly recommended to transfer some important files like messages from Android or iPhone to computer for backup since unforeseen accidents may occur during the fixing process and your data may be damaged or lost.
Method 1. Manage the network connection on your phone
When you fail to video call on Facebook Messenger, the first thing you need to check is the network connection. You can simply check the status of the network on your phone or manage the network settings to refresh the connection.
1. You can switch between mobile data and Wi-fi whether the network has some problems.
2. Maybe the Wi-fi you are using is weak or invalid so you can connect to another available Wi-fi to have a try.
3. You can also attempt to reset the network settings on your phone and then reconnect them:
- On an iPhone, you can enter the Settings App first and then continue to click the options General> Reset> Reset Network Settings.
- On an Android phone, you should tap on Settings App also but then need to go to Apps/Application Management> Settings> Backup and Reset. And then tap on Reset Network Settings and Rest Settings to confirm your option.
After resetting your network, all the Wi-fi that you have connected to before will be removed so you need to reconnect them or connect the device to some new wireless network. Once you establish the connection successfully, you can go to Facebook Messenger and try to make a video call to check whether the problem is fixed now.
Method 2. Allow Facebook Messenger to access camera
Before making a video call on Facebook Messenger, you need to allow Messenger to access the camera that the camera driver can work normally when you require a video call. To complete that, you follow the steps below:
- For iPhone users, you should tap on the Settings App first. Then in this section, you should select Privacy option and find the Camera in it. Next, you can tap on the Camera option and find Facebook Messenger from the list. Finally you just need to toggle on the button to enable the feature then Facebook Messenger can use the camera freely.
- For Android phone users, you can go to Settings> Apps/Application Management first. After that, you can see a list of applications that are installed on your phone are displayed on the screen. Now you need to find Facebook Messenger among the listed Apps and tap on Permisson and switch on Camera button.
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Method 3. Allow Messenger to access microphone
Except for camera, you also need to allow Facebook Messenger to access microphone or others won't be able to hear you. Here, the method to enable microphone on Facebook Messenger is similar to the Method 2:
- If you are an iPhone user, you need to click the options Settings> Privacy> Microphone and toggle on the Facebook Messenger under this section.
- If you are an Android phone user, you should go to Settings> Apps or Application Management> Facebook Messenger and tap on the Permission option. Then you also need to turn on the Microphone.
Method 4. Re-login to your Facebook Messenger
Maybe there is something wrong with your Facebook Messenger account so you can try to log out the account and then re-login to it to see whether it can fix the problem.
- To re-login to Facebook Messenger on iPhone, you download and install the Facebook App on your phone first. After the installation, you need to go to Facebook and tap on the hamburger icon at the right bottom of the screen to open the menu. Next, you can scroll down the page and select Settings> Account Settings> Security or Security and Login. Then you can see a list where you're logged. From the list, you should find out Facebook Messenger and tap the cross near it to log out the Facebook Messenger. Then you can login to your Facebook Messenger again.
- To re-login to Messenger on Android phone, you also cannot log out from the application directly but you can navigate to Settings> Apps/Application Management> Facebook Messenger> Clear Data to log out the App. Then you can click the Facebook Messenger icon on your screen to re-login your account.
Method 5. Update or Reinstall Facebook Messenger
The final way you can try to solve the problem is to update or reinstall the application on your phone. Here no matter you select to update or reinstall Facebook Messenger, you need to ensure that the newly installed software is the most recent version or the bugs caused by the old version won't be able to be fixed.
Here if you just want to upgrade the App, you can simply go to Google Play Store or App Store to update it. But if you want to reinstall the application, you should remove the App from your device first and then install a new one.
- On the iPhone, you need to find out the Facebook Messenger on your Home screen first and then hold down its icon till you see a 'X' icon appears. Next, you can simply tap on the 'X' icon to delete the software. Finally, you need to go to App Store to download and install the newest Facebook Messenger on your phone.
- On the Android device, you can go to Settings> Apps/Application Management> Facebook Messenger> Uninstall to remove it from your Android phone. After that, you can download the latest Facebook Messenger from Google Play Store and then go with the instructions to install it.
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Facebook finally gets much requested feature of video calling among Facebook friends. Powered by Skype, now you can video call any Facebook friend within web browser at a click of a button. If you hate typing on usual text chat on Facebook, switch to video calling for voice and video chatting with Facebook buddies. To get started, you need to perform one time setup of video calling feature on Facebook. Once you are through with this quick process – you are all set for video calling Facebook friends.
Install & setup Facebook video calling feature
1. After Facebook login open the Video Calling page on Facebook. Then click Get Started button to activate video calling feature on your Skype account.
2. Now navigate to Facebook profile page of an online friend to whom you want to video chat. You will notice Call button at top right next to chat, send message and poke buttons.
3. Click the video call button will bring one time setup screen for video calling on Facebook. Click Setup button to proceed.
4. This will download small setup file [FacebookVideoCallSetup_v1.2.199.0] on your computer. Once file is downloaded, double click that downloaded file to start the installation. You can also download this file from here directly.
5. Facebook video calling plugin for Skype calls online will start installing by itself. After the install, you should get prompt to start video chat with selected Facebook friends.
6. Click on online friend name in the chat window at bottom right part. Then click Video icon on the chat window to start video chatting with that online friend.
Please note: either or both of you and your friend should have webcam connected for video calling. If Facebook video calling does not detect webcam connection between two of you, then video calling will not start and may get an error.
Also, you can refresh Facebook webpage by pressing F5 key or clicking Refresh button and then click call button on same or different Facebook friend to check if video calling feature is working or not.
Video: Install Facebook Video Calling plugin
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Facebook video calling: important points
1. Browsers & OS – Facebook video calling works in latest version of Google Chrome, Firefox, Safari and Internet Explorer web browsers. Facebook video calling is only supported for Windows and MAC systems with either of these web browser. It does not work on Linux systems.
2. Friend availability – You can easily check, if your specific Facebook friend is available for chat or not. Check for icon status next to friend name in chat window. Green dot means online while half moon means online but inactive status.
3. Recording calls – You cannot record actual video calls, however history of calls made and received will be listed in messages section of your Facebook profile.
4. Call without webcam – You can still use video calling feature even when you do not have webcam. You can listen and see your friend while they only hear you on video call.
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5. Disable video calling – You can go offline from facebook chat and no will able to connect to your using video calling feature on Facebook. Also, you may uninstall Facebook Video calling plugin installed on your PC.